tag:blogger.com,1999:blog-4953483531307390200.post77563560162535289..comments2023-04-08T09:40:34.131-04:00Comments on It's All About The Customer: Who is responsible?David Balentinehttp://www.blogger.com/profile/04268493895139190895noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-4953483531307390200.post-53826016726807441522010-09-16T22:24:07.097-04:002010-09-16T22:24:07.097-04:00Jeff, we definitely are responsible. Yet so many p...Jeff, we definitely are responsible. Yet so many people want to point a finger away from themselves and assign blame. <br /><br />Donna, we struggle with it every day. New days, new challenges. Perfecting it takes a commitment that a lot do not wish to make. <br /><br />What can WE do about that?David Balentinehttps://www.blogger.com/profile/04268493895139190895noreply@blogger.comtag:blogger.com,1999:blog-4953483531307390200.post-86757026985163987612010-09-16T20:40:10.436-04:002010-09-16T20:40:10.436-04:00So true Jeff.
When customers are unhappy, turnin...So true Jeff. <br /><br />When customers are unhappy, turning a negative into a positive is a skill every owner/manager needs to perfect.Donna Flanaginnoreply@blogger.comtag:blogger.com,1999:blog-4953483531307390200.post-66985860217099052102010-09-16T09:29:27.392-04:002010-09-16T09:29:27.392-04:00One of the biggest disappointments of our lives - ...One of the biggest disappointments of our lives - we ARE responsible.<br />Which is fine when times are good.<br />But when there's a challenge or an opportunity, it becomes hard work...jeff noelhttps://www.blogger.com/profile/02103237654470601099noreply@blogger.com