Wednesday, December 15, 2010

The How instead of the Why

I believe we all can agree that one of the keys to a successful business is having great customer service. Many articles have been written about WHY you should offer great service; increased ROI, more business, happier customers, better goodwill, etc.

Some tips on the how:
  • Anticipate the needs of your guests and your employees
  • In spite of the limits, have a work-around that takes care of your guest when the situation warrants special attention
  • Give more to your employees and guests that keep them loyal
  • Become a good listener
I'll spend a few days expanding these topics and give specifics on just how we can accomplish them. 

Stay tuned for messages to follow.

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