Customer service lessons from the Wizard of Oz

David. Come on. Really? The Wizard of Oz?

How can a make believe world about a place located on the other side of a rainbow relate to customer service?

It's pretty easy.

If you're a bank teller, an auto assembly engineer or a school teacher, you can incorporate the values embodied in the characters Dorothy encounters along her journey.

Brain, Heart, Courage

Brain - Make common sense common practice.

Heart - Have compassion and a will to serve

Courage - Be bold, make mistakes, learn and become better

Next time you watch the movie, remember these three attributes.

It was a simple gesture

We went to his office. He actually came in late that day. As it turned out he was working from home that morning. It was a nice day to be at the office. Lots of folks milling around. Busy, busy, busy.

But on this busy day at the office, he made it a point to find me and make a special delivery. This wasn't just any delivery. He knew I was bringing my kids to his office so he brought some special trinkets that they were sure to enjoy. A simple gesture on his part? Not really. It was well thought out. It came from a heart that is grateful, and has an infectious kindness that reaches around the world.

What's a simple gesture you can do today, right now, that will mean the world to someone else? You don't have to give them tonight's winning lottery numbers. A trinket, a gift, a hand shake, a thank you . . . it all counts.