Wow! I was going through my old posts and saw that this one was still labeled as "draft" and not published. Not to worry. I want to offer some of the lessons learned from the Disney Institute's Quality Service program I attended in April 2010 and there is plenty to share.
This program looked at the four basic quality standards: Safety, Courtesy, Show and Efficiency. We studied how these were used in the different delivery systems: Cast (employees), Setting and Process.
Most of us think that safety issues are something you worry about if you are on a construction site or work in a warehouse. Nothing could be further from the truth.
One particular Fortune 100 company has received a patent for a new safety design. Safety is their non-negotiating factor. It overrides everything they do. While they may have thousands of employees devoted to safety, it is the responsibility of every employee to account for safety in their area.
Do you take safety into account for every decision you make in your business?
