The Disney Institute recently put out this request on Twitter and Facebook.
"In a word or two, reply to tell us what you think distinguishes good service from great service."
Here are some of the responses received from around the world:
- Great people
- Faith in God
- Responding to customers' needs
- Attention to Detail
- Attitude to SERVE
- Extra effort
- Listening
- Commitment
- Passion
- Never having to ask for something twice
- Sincerity in helping
- Exceed Expectations
That's some list, isn't it? See anything on the list you could be working on? Don't your customers deserve everything on this list and then some?
It basically boils down to how you want to be treated. If you want GREAT service, start by giving GREAT service.
The responses are all correct. I know a few call center companies and agents who practice those traits listed above. But these are my favorites:
ReplyDeleteListening and Sincerity in helping
Thanks for posting this, by the way David.
Thank you for stopping by and commenting, Phillip.
ReplyDeleteThink how much better businesses would be if they followed just a few of the examples listed above!
I didn't list all the responses. These were some of my favorites offered by other DI alum.