Monday, November 8, 2010
I've Got a Secret
I have a secret. Actually, I've got THE secret.
It is the secret to good customer service.
Are you ready? You might want to sit down for this one. It's deep. It's highly intelligent.
Now that you've stopped laughing, here it is.
There is no secret.
Countless books have been written about the secrets to effective customer service. But there is no big secret. Everyone can offer great customer service.
And doing it consistently will make you known for offering good service.